Privacy Policy

Professional Custom Homes LTD: Last updated: September 8, 2026

Professional Custom Homes LTD ("we," "us," or "our") is committed to safeguarding your privacy. This policy outlines our practices for collecting, using, and securing your information on pchbuilders.ca.

Information We Collect

When you submit a form on our site, we may collect your name, email address, phone number (if provided), message details, and any files you choose to upload (such as project plans, drawings, or site photos). We use this information to respond to your inquiry and provide construction, real estate, and home building services.

We also automatically collect certain information through cookies and similar tracking technologies when you visit our site, including pages viewed, general location, device and browser type, and how you interact with our pages. See "Cookies and Tracking Technologies" below for detail.

How We Use Your Information

We use the information you provide to contact you about your inquiry, provide requested services and information, and follow up regarding projects, investment opportunities, or collaboration. We do not sell your personal information to third parties.

Cookies and Tracking Technologies

We use the following tools to understand how visitors use our site and to support our marketing:

You can manage or disable cookies through your browser settings. Disabling cookies may affect how some parts of the site function.

Third Parties We Share Information With

We do not sell your personal information. To operate our business and respond to inquiries, information may be shared with or processed by:

These providers may process information on servers located outside Canada, including in the United States. By submitting information through our site, you consent to this transfer and processing.

Data Retention

We retain personal information for as long as needed to respond to your inquiry, provide services, and meet legal or business record-keeping requirements. If you'd like your information removed sooner, contact us using the details below.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the email below. We will respond within a reasonable time.

SMS Terms and Conditions

  1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
  2. You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
  3. If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at build@prohomesab.com.
  4. Carriers are not liable for delayed or undelivered messages.
  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
  6. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

Contact Us

If you have any questions about this Privacy Policy, contact us at:
Professional Custom Homes LTD
Email: build@prohomesab.com
Phone: (587) 327-2012